How do I use the site?

1. How do I shop?
2. How do I place an order?
3. What should I do, if I do not receive my order within the specified timeframe?
4. Where can I amend my account details?
5. I forgot my password. What now?
6. What is the current status of my order?
7. Must I first log in?
8. Why do I need a personal account?

1. How do I shop?
You can browse the various categories and products and make a selection simply by clicking on them. The shopping cart can be used to conveniently store all the products that you have collected whilst shopping. Merely placing them in the shopping cart does not oblige you to place an order and you can always add, remove or change the quantity of products. You can also continue shopping on the site at any time. Most products display a picture. For a more detailed description, click on the "info" button. Don’t forget that you can remove or change the quantity of a product at any point. When shopping you will notice, on the top right hand corner of the website, the running total of the products that you currently have in your shopping cart. This way you always know where you stand.
You can read more about the ordering process here.

2. How do I place an order?
Once you have added your chosen products to the shopping cart and are ready to place your order, click on "Checkout". You can choose from a selection of shipping and payment methods. Select the payment method and click "continue". After successful payment you will receive an automatic email confirmation containing a list of all the items you have ordered.

3. What should I do, if I do not receive my order within the specified timeframe?
lf you do not receive your order within the specified delivery time, it is advisable to wait an extra two to three weeks. If your order is still not delivered, please visit our "customer service" link at the bottom of this page to contact us directly. Don’t forget to mention your order reference in your message. For all orders outside of the EU, please allow for potential delays at customs. If you go to the "My Account" tab and click on "My Orders", you can view the current status of your order.

4. Where can I amend my account details?
If you click "My Account" on the top right hand corner of the website, you can change your account information and / or password via the “Account Information” tab.

5. I forgot my password. What now?
Go to "My Account" located on the top right hand corner of the website. Next, select "Forgot Password". Then type in your e-mail address and you will promptly receive a new password via e-mail. You can now log in with your new password. We recommend that you change this to a password that you can easily remember, via the “Account Information” tab.

6. What is the current status of my order?
To determine the status of your order, simply click on "My Account" on the top right hand corner of the website. Then click "My Orders" where you can view the current status of your order, 24 hours a day.

7. Must I first log in?
This is not essential. If you’re not already a customer, you can still place products in your shopping cart before logging in. When you do eventually log in, upon payment for example, then the previously selected contents of your shopping cart are taken into account.

8. Why do I require a personal account?
We store your personal information and address data in a central and secure database that can only be accessed by using your unique password. This means that you’re not only able to shop faster, you can rapidly view and track your order information too. You will also benefit from access to a private address book containing your billing and shipping address (es).

What if you are not entirely satisfied ...
We make every conceivable effort to ensure that you receive your products in perfect condition. In the unlikely event that you are not entirely satisfied with any part of your order, its delivery or if you have any other complaint, then please contact us immediately.

We are totally at your service and always ready to resolve any problem or complaint as quickly and smoothly as possible! We’re also extremely keen to know the precise reason for your dissatisfaction, in order that we can continually improve both our products and services.
 

Returning a product
It is no problem to return an item ordered with Detox Your World within the trial period. The trial period is 7 working days from receipt of your order, unless other arrangements have been specifically agreed.

Standard conditions for return are: 

• within 14 days; 
• you have notified us in advance via e-mail (info@detoxyourworld.com) and you have received our confirmation; 
• the item is enclosed with the original receipt and a copy of our confirmation; 
• the article is complete and has not been used, consumed or damaged; 
• the article is, if reasonably possible, in its original undamaged shipping packaging (in the case of an on line order); 
• you have provided your bank account number (including IBAN or SWIFT code).
   

Detox Your World reserves the right to charge costs in the event of any damage to returned items or their packaging.  

We regret to advise that items which do not comply with the above conditions, cannot be exchanged or returned.
 

Exclusions
In adherence with European law regarding trial periods, the following products and services are excluded:

• products that can decay quickly, such as (PERISHABLE) food items; 
• sealed products including protein powder, CDs and DVDs, and whose seal is now broken; 
• time-based products, such as tickets to an event, workshop or seminar; 
• products which have been custom-made, such as kitchen appliances in a specifically requested colour.

Unfortunately, articles that match the conditions above cannot be exchanged or returned.
 

Return Options

You can arrange for the return to be sent via any post office, the cost of which will depend on the weight of the item. Goods should be returned in the original shipping packaging where reasonably possible (in the case of an online order).
 

Return Costs

Return costs are dependent on weight.

Detox Your World will refund the full purchase price, to your bank account. Fees may be charged in the event that there is any damage to the returned item or its packaging. Once your return is received in good order, the amount will be deposited directly into your bank account within 30 days. In the case of a credit card payment, the amount will be re-credited by Rawcreation LTD. 

If the reason for return is that you have received a different article than the one ordered or the item is spoiled, damaged or defective, then the shipping costs will not be deducted from the purchase price.